General booking conditions
In order to give you clear and transparent guidelines concerning the booking, you can read the booking conditions below:
Deposit: At the moment of the booking we ask for a deposit of 30% of the total amount of your stay. You will find the payment details on your booking confirmation. When we receive the payment we will send you the definitive confirmation.
- Free cancellation up to 31 days before arrival. We will charge a handling fee of 20,00 € for the reimbursement of the deposit.
- 15-29 days before arrival - Cancellation fee of 30% of the booked arrangement.
- 0-14 days before arrival - Cancellation fee of 80% of the booked arrangement.
- Late arrival or early departure will be treated as a cancellation.
We recommend you a travel cancellation insurance: http://hotel.europaeische.at/hgv?AGN=10015622
Groups: bookings of 8 people or more can not be canceled, unless otherwise agreed in writing.
Prices shown will attract the tourist tax. It includes the VAT of 10%.
Arrival and departure: On the day of your arrival you can move into the room between 2 pm and 6 pm. On the day of departure we ask you to leave the room until 10 am so that it can be prepared on time for the next guests.
The bill can be paid cash or with credit card (Visa, Mastercard or American Express) either on the day of departure or in the evening before.
Late Check-Out: On request you can use our hotel services on departure day till 18 o'clock. You can use the wellness area with swimming pool and enjoy also the afternoon cake, but you have to leave the room in the morning. € 11.00 per person, including dinner € 29.00.
All our rooms are non-smoking rooms
We ask to follow night's rest from 11 pm.
Pets: On request you are free to bring your pets with you. Pets doesn't have access to the restaurant, the wellness area and the lawn. 11,00 € a night without food.
Reductions for children and adults in additional beds:
- 0-2 years -80%
- 3-5 years -60%
- 6-13 years -40%
- 14 years and older -25%
Extras not included in the half board:
- the “kitchen dinner” which takes place once a week at most and at which 11,00 € are charged for the drinks
- "Moar's Wellness Pack": bathrobe, slippers and leg gel 8,00 €
- treatments (massages, baths, cosmetic treatments) in the wellness area unless indicated differently