General booking conditions
In order to give you clear and transparent guidelines concerning the booking, you can read the booking conditions below:
Deposit: At the moment of the booking we ask for a deposit of 30% of the total amount of your stay. You will find the payment details on your booking confirmation. When we receive the payment we will send you the definitive confirmation.
- Free cancellation up to 10 days before arrival. We will charge a handling fee of 20,00 € for the reimbursement of the deposit.
- 0-9 days before arrival: 80% of the booking amount will be charged.
- Late arrivals and early departures will be handled as cancellations.
Groups: bookings of 8 people or more can not be canceled, unless otherwise agreed in writing.
Travel prevention “Moar”
Our new travel prevention covers cancellation costs in case of illness, death, local lockdown or border closures. More information you will find here.
Prices shown will attract the tourist tax. It includes the VAT of 10%.
Arrival and departure: On the day of your arrival you can move into the room between 2 pm and 6 pm. On the day of departure we ask you to leave the room until 10 am so that it can be prepared on time for the next guests.
The bill can be paid cash or with credit card (Visa or Mastercard) either on the day of departure or in the evening before.
Late Check-Out: On request you can use our hotel services on departure day till 18 o'clock. You can use the wellness area with swimming pool and enjoy also the afternoon cake, but you have to leave the room in the morning. € 11.00 per person, including dinner € 29.00.
All our rooms are non-smoking rooms. In case of disregard of the smoking ban in the room we have to charge a general cleaning fee of 60,- €.
We ask to follow night's rest from 11 pm.
Pets: On request you are free to bring your pets with you. Pets doesn't have access to the restaurant, the wellness area and the lawn. 15,00 € a night without food.
Reductions for children and adults in additional beds:
- 0-2 years -80%
- 3-5 years -60%
- 6-13 years -40%
- 14 years and older -25%
For the duration of your stay, "Moar's Wellness Pack" can be booked at a one-time price of 8,- €. The package includes a bathrobe, bath slippers and a sports gel for tired legs.
Due to legal requirements as a result of Covid 19, some services of your reservation may not be available or may be subject to restrictions.